Statement on Privacy
Your privacy is a very sensitive subject for us and we take it very seriously.
We may share your personally identifiable information, including your name, address, phone number, you conduct on our website or offline with us with a third-party partner that assist us with fulfillment and shipping and in those cases, those partners receive a name, shipping address, phone number so that they can process and ship orders properly.
Sportdirect.ca may release account information when we believe, in good faith, that such release is reasonably necessary to comply with the law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Sportdirect.ca, our users, or others.
What Type Of Information Is Kept?
Via Newsletter and Special Offer Registration :
If you register for our newsletter and special offers, we ask that you provide your name and email address only. At any time you can decide to remove yourself from the list by contacting us at info [at] sportdirect.ca
The only information we require to process an order is the following :
- Your name
- Your credit card number
- The expiration date
- The billing address of the credit card (for security purposes)
- A shipping address (if different from billing address)
- And your phone number so that we can contact with any questions concerning your order.
Additionally or optional
We may ask some questions that help us better understand our customers in general such as what sports people are interested in, who they buy for, and how they heard about Sportdirect.ca - Canadian provider of performance sports equipment for over 10 years
- First nation customer, you can choose to provide your tax-exempt number to get the tax removed from your billing.
What About "Cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computers hard drive.
Our cookies do not contain any personally identifiable information, but they do enable us to store items in your shopping cart. It also allows us to track who has shown interest for such products and help us provide you with a better experience on Sportdirect.ca - Canadian provider of performance sports equipment for over 10 years
If you still feel uncomfortable about cookies, you are always welcome to order via our Customer Service number at (800) 397-2795
At any time, you may ask for your data to be deleted from our systems. Communicate with us at info [at] sportdirect.ca and request your data to be deleted. We will be in a position to remove everything within 30 days.
Changes to our Policy
Our Policy is intended to provide you with the safest and most secure shopping experience possible.
If you have any questions or would like further clarification, please contact our Customer Service department at info [at] sportdirect.ca
By using our web site, you consent to the collection and use of your information to provide you with the best customer experience and acceptable standard business practices. Feel free to communicate with us, if you need additional information and please check this site regularly for updates or changes to our policy.
Your order will be reviewed within 48h at the warehouse and delivered to your door as soon as possible. Delivery timelines are available on the product page.
Upon reception of your merchandise, in most cases, you can return your equipment in its original packaging within 30 days.
* Excludes custom made sports equipment
Purchases are protected by Sportdirect.ca satisfaction guarantee on top of the manufacturer guarantee when it applies. Any orders not yet expedited can be canceled and 100% refunded by contacting our customer service.