Return policy

Our risk-free purchase policy

Your satisfaction is guaranteed when you make a purchase on SportDirect.ca.

If you are not satisfied with the products for any reason, we will refund or replace the goods. Certain conditions and restrictions apply here are the details.

100% Satisfaction Guaranteed

We do our best to deliver your order as quickly as possible.

Our normal delivery time is 7 to 10 days, some items in stock are generally shipped within 48 hours of receiving your order. Custom or made-to-order products such as fall mattresses and other mattresses other than folding and nap mattresses are generally delivered in 3-4 weeks, but longer delays may occur on occasion.

During holidays and summer holidays, lead times may be a little longer as production is suspended. As soon as possible, we include additional delays and stock shortages in the product description. The times indicated are not a guarantee and are indicated to the best of our knowledge. Delays in updates may occasionally occur.

We will contact you to notify you of any delays longer than the standard or not indicated.

- If you need to cancel an order you must contact us as soon as possible. We will send you a confirmation and the procedure to follow by email. No cancellation if the product is shipped or in the process of being shipped when we have not been able to interrupt the shipment. Expect a delay of 2 working days.

However, if you do not receive a confirmation email within 24 hours of your cancellation request, contact us by phone at 1-800-397-2795 to speak to a representative. You can leave a message if necessary or by email at info@sportdirect.ca.

- If your order has already been shipped or received you can still request a refund. Your satisfaction is guaranteed, you can always return the merchandise in its original condition within 10 days of receipt.

Contact us to obtain a return number. Merchandise must be returned shipping prepaid.

As soon as received the goods will be inspected, the refund will be issued less the shipping costs. Standard items that are not in stock and open boxes are subject to a 15% handling charge.

- Items made for you to measure or to order (fall mattress) are not refundable after the start of the manufacturing process. They remain 100% guaranteed against any manufacturing defect but cannot be refunded.

- All items that are damaged or have a manufacturing defect can be exchanged within 10 days of receipt. It is therefore important to check them upon receipt. All appearances of damage that may have been caused during transport must be notified to the deliverer and recorded on the ''bill of lading''.

Important Information

It is important to follow these procedures when receiving the goods, especially for everything concerning gym mattresses, room dividers, windbreakers and all types of cushions.

1) You must take the goods from the truck to your building. The deliverers are not responsible for the delivery until the end of their truck.
some particularly heavy goods may require the use of a trolley.

2) Inspect the goods as much as possible to ensure that no damage has occurred during transport.
Small scratches may be normal but all scratches and major tears must be reported to the driver and noted on the ''bill of lading''. Do not hesitate to remove the packaging if you have any doubts whatsoever.

3) The transport company and SportDirect.ca are no longer responsible after you have signed the receipt slip.

We will do our best to claim uncollected damages regardless. And we will make the necessary repairs if necessary.